In a private label or toll manufacturing relationship, the true value is about more than price. A partner that goes above and beyond—providing quality products, on-time delivery, immediate customer service, technical expertise, etc.—is worth much more than one who does the bare minimum. Below, we highlight just how committed Aexcel Corp. is to satisfying the custom coating and paint needs of customers.
Through a partner distributor, the Aexcel Corp. team received a large purchase order (PO) from a military base in Austin, TX. The order requested custom coatings and paints be delivered to multiple locations within a short amount of time. However, the facility had restrictions in place that prevented multiple shipments from a single PO. This meant that the team would have to
receive a new PO for each release.
These order requirements and restrictions presented our team with several challenges:
That meant we needed to work closely with the customer and the distributor to ensure all of the necessary materials were delivered to the right locations at the expected time. By maintaining open communication between our production and scheduling teams and the distributor’s sales and logistical representatives, we ensured everyone would be aware of the plan of action.
Given the number of challenges, our team faced with this customer request, creating a plan of action was a multi-step process.
The customer received the materials they needed, where they needed it and when they needed it. The key to the success of the project was our team’s attention to detail and commitment to communicating with both the distributor and the customer. We went above and beyond to ensure everyone involved—from our internal production and scheduling teams to the customer’s logistical and sales teams—remained updated on the state of the job throughout the planning and execution stages. Keeping everyone informed ensured everything was in place for on-time delivery of the materials.
Looking for a partner you can trust to meet your custom coating and paint needs? The experts at Aexcel Corp. have got you covered!
At Aexcel Corp, we supply custom coatings and paints for a wide range of industries and applications. We offer custom formulation, toll manufacturing, and private label manufacturing services, which, combined with our extensive experience and state-of-the-art production equipment, enable us to provide appropriate solutions for various customer needs. To learn more about our paint and coating offerings and how they can benefit you, contact us.